Hi! I'm Vivian Nguyen

Aspiring Analyst with a strong foundation in data analytics, reporting and customer support. Experienced in engaging with cross-functional teams and stakeholders to deliver actionable insights. Skilled in using tools such as Tableau, PowerBI, SQL, R and Python. Passionate about applying analytics to solve complex business challenges, transform organisational structures, and support strategic workforce initiatives.

Customer Support Specialist

ESSILOR LUXOTTICA - SYDNEY, AUSTRALIA

September 2024 - Current

Provided actionable insights and reported to Sales Representatives and Retailers, including order status, stock information, and customer feedback, supporting business decision-making processes.
Optimised account management processes through SAP CRM, reducing manual processing time and improving overall workflow efficiency.
Collaborated closely with cross-functional teams, including Finance, Marketing, Sales and Supply Chain, supporting the Australian and New Zealand markets to maintain accurate and up-to-date customer account information.
Built strong relationships with customers by offering in-depth knowledge of all Luxottica Brands including product styles, technical aspects and product target markets.

Retail Associate

SUNGLASS HUT - SYDNEY, AUSTRALIA

October 2023 - September 2024

Consistently achieved and exceeded sales performance targets, contributing to enhanced store profitability.
Delivered personalised product recommendations to improve the customer experience, fostering brand loyalty and repeat business.

Business Assistant

LEXUS - HANOI, VIETNAM

June 2021 - January 2022

Managed daily transactions and communicated with Toyota Vietnam to ensure accurate reporting to relevant departments, assisting the Finance team in tracking transactions and deposit payment statuses.
Coordinated with Sales and Supply Chain teams to ensure timely vehicle arrangements for signed contracts, optimising inventory management and reducing fulfilment delays.
Utilised Microsoft Excel to report sales performance and car stock daily and monthly, leading insights to support data-driven operational decisions.
Reduced processing time for administrative workflows by 30% and enhanced internal communication and data sharing across departments.

Projects

These projects reflect the knowledge and experience I have gained and applied. Through each project, I have honed my skills, solved real-world problems, and continuously improved my expertise.